Player Protection Policy

Hail Aspen Solutions should be fun. These are the tools and limits that keep it that way — and they're all under your control.

Tools you can use right now

Set a monthly spending limit

Cap how much you can spend each calendar month. Decreases apply immediately; increases wait 24 hours.

Go to settings →

Take a break

Pause your account for as long as you need. You won't be able to enter draws or receive marketing while paused.

Go to settings →

Close your account

Get in touch and we'll close your account, settle anything outstanding, and securely remove your details.

Contact us →

How we look out for you

We keep an eye on patterns that can suggest things aren't going so well — spending repeatedly running right up to your limit, sudden jumps in ticket purchases, frequent requests to adjust limits, or signs of distress in messages to our team. When we spot something concerning, we'll get in touch to talk through your options, and we may apply protective limits to your account if that's the right thing to do.

Need support?

These organisations offer free, confidential help.

Money worries

Citizens Advice

Debt, benefits, and legal guidance.

National Debtline

Independent debt advice by phone or online.

Money Advice Trust

Help managing money and debt.

Wellbeing

Samaritans

Free, 24/7 emotional support. Call 116 123.

Mind

Mental-health information and support.

The rules we work to

  • 18+ only. We carry out age-verification on all accounts.
  • £250/month credit-card cap. Credit cards aren't accepted on instant wins.
  • Limit increases take effect after a 24-hour cooling-off; decreases are immediate.
  • Temporary suspensions are 6 months minimum; you can also pause for shorter periods.

Get in touch

Please include your name, address, and date of birth so we can locate your account. ID may be required for some changes.